Customers buying our Silver ask...

What is Sterling Silver? What does 925 mean?

Sterling silver is a metal containing at least 92.5% silver. This is the international standard of purity set by the assay offices and is used for most silver jewellery throughout the world. It means that the metal used is of a specific quality. All sterling silver jewellery should carry a '925' hallmark.

What is the best way to care for my Silver Jewellery? How should I store my jewelry? How can I clean silver jewelry?

Sterling silver will tarnish with time and wear. To take care of your sterling silver jewellery, polish it frequently with a soft dry cloth to avoid tarnish. Avoid contact with chemicals, perfume, hairspray and deodorant.

Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery remove when showering, swimming or when undertaking manual or domestic work

Can I get more information about the item?

Of course. If you'd like more photographs, exact details of stone sizes and the weight of the item please request such by means of an email to info@gemstonzsilver.com

Can I have my item gift wrapped?

All of our products are sent to you in gift boxes.

What guarantee do I get?

Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery remove when showering, swimming or when undertaking manual or domestic work.

What about International Postage?

We accept orders for delivery to most parts of the world. Posting and Packing charges are adjusted automatically when entering details of the delivery country at the checkout.

What if I need to return the item?

All of our jewellery carries a full money back guarantee. Any item you order from us can be returned within 14 days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging. Remember to include your name and address and whether you would like a refund or exchange.

Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order.

 Can I contact Gemstonz Silver by telephone or email?

Of course. You can contact us within normal office hours on +34 616968299. feel free to leave a message if we're unavailable. Our email address is info@gemstonzsilver.com